Request Account and Data Deletion
How to request deletion
- Email support@poolhyve.com from the address on your PoolHyve account.
- Use subject line:
Account Deletion Request. - Include your full name, company name, and account email.
- If you use the mobile app, you can open this same page from Settings → Delete Account & Data.
What we delete
After we verify the request, we delete or de-identify the PoolHyve operator account and associated workspace data we control, including profile information, waitlist records tied to that email when requested, and operational records that are not required for legal retention.
What may be retained
- Billing, tax, and fraud-prevention records we must keep under law or payment-network rules.
- Security logs needed to investigate abuse.
- Data your company collected about homeowners if another authorized owner still needs that workspace. If you are the only owner, we treat the workspace as in scope for deletion.
Timeline
We will confirm receipt, verify that you control the account, and aim to finish verified requests within 30 days. Complex or multi-user workspaces may take longer if we need to confirm ownership.
Billing
Cancel any active PoolHyve subscription before or as part of the request so later invoices do not keep generating. Email support@poolhyve.com if you need help canceling.